Travel
Americans Say Air Travel and Hotels Are Back to the Bad Old Days
Who would have ever thought people would miss the times when they were the only ones on the flight and in the pool.
San Francisco International Airport (SFO) ranked among the highest on the J.D. Power list for consumer satisfaction.
Photographer: David Paul Morris/BloombergWith life returning to normal, the post-pandemic travel boom has created a burst of grumpy customers.
Crowded airports, jammed parking lots and standing-room only bars and restaurants have left many feeling frazzled. Satisfaction with the overall experience slipped on a measure of traveler sentiment on J.D. Power’s 2022 North America Airport Satisfaction Study, after hitting an all-time high in 2021 when passenger volumes were low. And there doesn’t appear to be any relief in sight.