Robots Will Answer Your Tax Questions in IRS Wait-Time Call Fix
- Taxpayers can manage payment plans with automated system
- IRS hopes to boost phone service levels to 70% from 20%
Photographer: Luke Sharrett/Bloomberg
This article is for subscribers only.
The IRS is expanding its use of voice bots to help taxpayers quickly set up or modify payment plans without having to wait long periods on the phone.
“We continue to look for ways to better assist taxpayers, and that includes helping people avoid waiting on hold or having to make a second phone call to get what they need,” IRS Commissioner Chuck Rettig said in a statement Friday.