The Dubai Financial Market (DFM) today launched a series of satisfaction surveys with the aim of measuring market participant’s satisfaction and gathering their feedback in order to enhance existing services and products and introduce new market services. The surveys’ target categories include: Investors, Issuers and Brokerage firms.
DFM urged various market participants to extensively take part in the surveys either through its website www.dfm.ae or the email. They are encouraged to freely express their remarks and feedback on the exchange’s services to successfully achieve the objectives of these surveys which started on March 14th and will be accomplished within 4 weeks.
The surveys are centered on 4 key areas including: rules and laws, market regulations, market services and employees’ conduct.
Jamal Ibrahim Al Khadhar, Senior Vice President, Head of Strategic Planning and Human Resources Division, Dubai Financial Market said:"As part of the Dubai Financial Market’s endeavor to meet the growing requirements of its investors and provide world-class products and services in an efficient trading environment, we are delighted to invite various participants to take part in the DFM Surveys and share their views and recommendations. We are confident that the valuable time and contribution of our market participants will provide invaluable insight to meeting their requirements in the best possible way. The launch of the corporate satisfaction project is part of the DFM’s strategy and the realization of the Board of Directors’ aspirations through identifying the requirements of our market participants and measuring their satisfaction in regards to DFM’s processes and services via comprehensive electronic tools such as the website and email.”
“Active communication with market participants, listening to their remarks and taking them into consideration as much as possible represents one of the main pillars of DFM’s development and growth strategy. Undoubtedly, the distinctive position of our exchange amongst investors and participants will be the key driver behind the expected success of the surveys for the good of all related parties and further cement the leading role of DFM in this region”, Al Khadhar concluded.