In order to further improve the service quality, and facilitate the market participants, Shenzhen Stock Exchange officially launches national unified service hotline number—400-808-9999 today. Being an important window for the SZSE to serve the market, “service hotline”, ever since 2008, has received more than 50 thousand investor calls, which have been answered by SZSE with patient and detail explanation. Launching this service hotline is an important measure of SZSE to interact with different market participants and elevate its core competitiveness advantages. The change of number and upgrading of service hotline will not only expand the function of SZSE service hotline, but also improve the efficiency of SZSE’s market service, thus better provide a full range of services for the investors and market participants.
The choice of 400-808-9999 as national unified service hotline is based on its memorability and low calling charge for the callers. The new number also applies to SZSE Investor Call Center, Voice Enquiry System. SZSE service hotline also has the permission for value-added services, the related functions of which will be further developed and amplified in the future, and will consequently undertake more calling works regarding investor relationship, market investigation, important announcement, etc.
SZSE have always highly valued the service work, which has been placed as the essential foundation for the Exchange. In recent years, in the market oriented philosophy, and in light of the requirement of Outline of Construction of Service System issued by SZSE, SZSE established “Investor’s Comprehensive Access Platform”, which centers on the smooth operation of multi-layer capital market, reinforces the construction of system for investor education service, and strengthens SZSE’s serving methods and means. With investor hotline as basis, “Investor’s Comprehensive Access Platform”, covers a variety of means communication, including phone call, email, letters, text messages, online communication, on-site exchange, complaint and report electronic system, special investigation, etc., in order to facilitate the investors to seek help and appeal with conveniences.