Goldman’s Fix for Trading Desk’s Dysfunction: ‘Just Add Butter’
- Pablo Salame tells town hall attendees to treat clients better
- Three-word slogan now adorns baseball caps on trading floor
Goldman Executive Tells Staff to Treat Clients Better
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Restaurants give their favorite customers free add-ons, and so should Goldman Sachs Group Inc.
That’s the message Pablo Salame, the firm’s co-head of trading, had for his troops in April at a town hall meeting after the division posted the worst first-quarter results in more than a decade, according to people who attended the event or watched a taped version distributed internally.